Terms of service
GENERAL CONDITIONS OF CONTRACTING AND PURCHASE OF PRODUCTS FOR CUSTOMERS OF THE WEBSITE WWW.TINTOREMUS.COM
IMPORTANT! Please carefully read the following terms and conditions that govern the contracting and sales conditions between clients and the company TINTOREMUS, S.L. (hereinafter, “TINTOREMUS”).
WHO WE ARE. WEBSITE OWNERSHIP
We inform you that the Website www.tintoremus.com (hereinafter, the “Website”) is managed and owned by the company TINTOREMUS, S.L., with CIF B – 72.532.526 and registered office at San Restituto 31 Madrid 28039 You can obtain more information about TINTOREMUS by sending an email to the following email address info@tintoremus.com.
PURPOSE AND SCOPE OF APPLICATION
This document describes the general purchasing conditions (hereinafter, the “General Conditions” or the “Contract”) to which purchases made by the purchaser (hereinafter, the “Client” or “You”) are subject. Website, as well as users who have registered as a customer even without having made any type of purchase, by accepting them in the corresponding purchase and registration processes as a customer.
These Conditions may be modified without prior notice, without prejudice to the fact that each sale will be governed at all times by the general contracting conditions that were published at the time of formalizing the purchase.
Without prejudice to the provisions of these General Conditions, both the User and the Client are subject without reservation to compliance with the rules established in the Legal Notice of this Website.
All products offered on the Website are sold directly by TINTOREMUS.
COMMERCIAL CONDITIONS OFFERED
TINTOREMUS may, at any time, modify the existing commercial offer on the Website, both with regard to products and prices, promotions and commercial and service conditions.
It is the intention of TINTOREMUS that the information about the products and the commercial purchasing conditions offered on the Website are accurate at all times and are current while they are published in said medium. However, exceptionally, there could be an accidental error in said information, beyond the control of TINTOREMUS.
In case of error, the purchased product may be returned free of charge within the same period established in these general conditions for the return of defective products.
The commercial and contractual information offered on the Website is provided in Spanish. The formalization of the contract and communication with Users will also be carried out in said language.
TINTOREMUS offers the products exclusively to end users to purchase merchandise without the intention of resale.
“End user” is understood to be any natural or legal person who acts within the Website for purposes other than those inherent to the commercial, business or professional activities that they normally carry out.
TINTOREMUS reserves the right not to attend to orders made by subjects that differ from the end user. Only those end users who have registered on the website in accordance with the provisions of these General Conditions may purchase goods and services marketed through the website.
REQUIREMENTS FOR REGISTERED USER CONDITION
The acquisition of the status of registered user allows you to navigate through the restricted access areas that appear on the website, the use of services for which prior identification is necessary and the acquisition of TINTOREMUS products that could be offered through of the same.
Persons of legal age and with full capacity to contract who subscribe to these General Conditions can acquire the status of registered user. The acquisition of the status of registered user implies the express reading and acceptance without any reservation of the terms that make up these General Conditions that you state that you have known prior to their acceptance, and may be stored and reproduced by you. Registration as a user is an essential requirement for contracting services or acquiring TINTOREMUS products through its online store.
The username and password generated, which will allow the user to identify themselves and use the service, are strictly personal and confidential. The user will be responsible for maintaining their confidentiality. Consequently, the user expressly accepts, unless proven otherwise, that we presume that the uses of the service made using their identification keys are made by the registered user, unless the user has previously reported the loss or theft of the same.
The password may be freely modified by the user, through the procedures that we have established for this purpose. The replaced password will be canceled as a means of identification at the same time the new one is generated.
We may block access and use of the Website when we deem it necessary for security reasons. The Service will be automatically blocked in the event that three successive errors occur in the provision of user passwords for access or use.
TINTOREMUS will adopt the necessary organizational and technical measures in our computer equipment to achieve adequate use of the Service by users and prevent unauthorized access whose purpose is to proceed with unauthorized disclosures of the content of the user's financial information accessible through the Service.
CUSTOMER OBLIGATIONS
The Client is obliged to:
Communicate to TINTOREMUS all the data necessary for access and use of services that require identification. These data must be true, current and adjusted to reality. The Client is aware that the data provided may be used so that TINTOREMUS or its suppliers can contact him/her if necessary. If all the required information is not provided, the order cannot be executed. Otherwise, TINTOREMUS will not be responsible in any case for possible delays or failures in delivery as a result of the error or omission of this data.
Do not place any fraudulent, false or speculative order. TINTOREMUS reserves the right to cancel the order and/or inform the relevant authorities if it has reasonable grounds to consider it as such.
Have legal capacity to enter into binding contracts.
Maintain the confidentiality of your username and password, as well as immediately notify TINTOREMUS of the loss, misplacement, theft, theft or illegitimate access to your username, as well as its knowledge by third parties.
Make appropriate use of the website, always in accordance with the legal system and these General Conditions.
Do not carry out any activity that hinders or interferes with the operation of the Website.
Make payment for the TINTOREMUS products that you have contracted through the Website and the shipping and collection management costs, if any.
NOTIFICATIONS
Part of the information or communications that we send you will be in writing, as required by applicable regulations; Therefore, by using our Website the Client accepts that most communications with TINTOREMUS are electronic.
TINTOREMUS will contact the Client (i) by email, (ii) through advertisements on the Website, or (iii) through written communications sent to the postal address provided by the Client when placing an order or in your registration as a client.
It will be understood that notifications have been received and have been correctly made the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter.
PURCHASE PROCESS
The Client, to place an order, must follow the online purchasing procedure, accept these General Conditions and click on "Confirm Payment". The Customer will then receive an email acknowledging receipt of their order.
To purchase the products offered on the Website, the Client must select the products and add them to “My basket” by clicking on the corresponding icon. The shopping bag will contain the references and name of the selected products, their main characteristics (quantity, weight, dimensions, etc...), the number of units and the price of the products.
Once the selection of the products that the Client wants to purchase has been completed, they will go to the purchasing process by clicking “Buy”. The Client can place the order in two different ways:
- Registering: for which you will be asked for the necessary personal data, which will be incorporated into our database in order to be able to process said order, as well as facilitate making new purchases on the Website. Likewise, through registration, the Client will be able to access their personal data and the information on all their orders.
- No Registration: for which they will only request the personal data necessary from the Client to process the order. During the purchasing process, the Customer will be offered the option to register as a Customer or continue as an unregistered Customer.
The email and password may be freely modified by the registered Client, through the procedures that TINTOREMUS establishes for this purpose. The replaced email and password will be canceled as a means of identification at the same time the new ones are generated.
TINTOREMUS may block access and use of the Website when it deems necessary for reasons of security, fraud or non-compliance with obligations. If the registered Customer enters the password incorrectly, a link will appear to start the password recovery process.
When completing the form, in addition to the name and surname, you must indicate the billing and delivery address, being able to select the same and even store collection, being able to consult during the purchase process the TINTOREMUS stores where this Customer service is enabled. It is important that the Client indicates the requested data as accurately as possible, to avoid confusion or incidents in the shipment of the order. In case of error in the delivery address provided by the Client, TINTOREMUS is not responsible for the impossibility of delivery of the order.
Subsequently, the Client must select the payment method they prefer. If you select card payment, PayPal will be redirected to the payment gateway to enter your details. If you select cash on delivery as your payment method, you will only need to confirm your order.
Once all the information related to the order has been completed, and before shipping, a summary will be presented identifying the products purchased, their total price (transport and taxes included) and the shipping information. Before confirming the order, the Client must check the corresponding box to accept these General Conditions. The order must be confirmed by clicking on the "Order confirmation" button.
Once the order has been completed, the Customer will receive a confirmation email with a description of the order and the personal data that have been communicated and with the order number so that the Customer can track it at all times. receive the email, it is advisable that you contact TINTOREMUS at the email atencioncliente@tintoremus.com. Only at this moment will the Contract between you and TINTOREMUS be formalized.
Only the TINTOREMUS products listed in the Shipping Confirmation will be the subject of the Contract. We will not be obliged to supply you with any other products that may have been ordered until we confirm their shipment to you in a separate Shipping Confirmation.
TINTOREMUS may refrain from placing orders that do not present sufficient guarantees of solvency, or that turn out to be incomplete or incorrect or in the event that TINTOREMUS products are not available, without liability towards you or third parties. In any case, we undertake to inform you and, if we have already charged you the amount of the order, we will proceed to refund the amount you have advanced.
GIFT OPTION
TINTOREMUS offers the Client the possibility of sending gifts through the Website. To do this, you must select the shipping address to which you want to send the gift and check the gift shipping option. By selecting this option, the order will be wrapped together.
In the event that you provide personal data of third parties, you guarantee that you have the necessary authorizations for their processing. Likewise, you are obliged to inform said third parties of the terms and conditions of the processing of your data.
If you have received an item as a gift, to make an exchange or return you will have to follow the usual procedure of our Return Policy. The refund amount will be refunded to the person who made the purchase and in the same payment method used.
COVERAGE OF THE OFFER
The TINTOREMUS products offered are distributed exclusively in Spain (except Ceuta and Melilla), Portugal, Europe and America.
Any order with a delivery address located outside of these countries will be rejected during the application process.
PRODUCT AVAILABILITY
The Client accepts that the products offered by TINTOREMUS on its Website are subject to stock limits. All orders for TINTOREMUS products are subject to their availability. If any product is not available once the order has been placed, the Customer will be informed as soon as possible. At that time you can cancel your order.
TINTOREMUS reserves the right to modify the products offered on the Website at any time without prior notice. These modifications will not affect, in any case, confirmed orders.
PRODUCT INFORMATION
The products that we present on our Website are a careful selection from our collection. TINTOREMUS has made its greatest efforts to display the colors and characteristics of the products with great precision. However, each monitor's calibration is different and it cannot be guaranteed that your monitor displays colors accurately.
PRICES AND SHIPPING COSTS
The total price of the products will appear indicated in the description of each product on the Website. The prices offered include the price of the product, taxes derived from the purchase, shipping costs and any other amounts inherent to the sale, therefore reflecting the total and final price of the product.
These amounts, and specifically the shipping costs, will appear detailed both on the Website and in the summary and in the details of the order when it is sent to the customer as confirmation of the order.
TAXES
In accordance with the applicable regulations, the delivery of the items will be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.
For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.
The Client expressly authorizes the invoice to be issued in electronic format, although the Client may request an invoice in paper format at any time, in which case, we will issue and send the invoice in that format. You can request it by contacting our customer service, through any of the means made available to you and free of charge.
PAYMENT METHODS
The Client may in any case choose the payment method for the products purchased through the Website from among those detailed below:
Credit or debit cards: The Client may pay with their Visa, Visa Electron, Maestro and Mastercard credit cards through the secure payment gateway contracted by TINTOREMUS, so they will be redirected away from the Website.
Once the secure payment process is completed, the Customer will be redirected back to this Website and will receive an email confirming their purchase.
Paypal: The Customer may choose the option to pay for their purchase through the Paypal service if they have a user account contracted with this service.
Once payment is complete, you will receive an email confirming your purchase.
DELIVERY MODALITY AND TERM
The products purchased on this Website will be delivered to the address indicated by the Client in the purchase process.
The Client undertakes that the delivery of the requested order can be delivered within the usual merchandise delivery schedule (Monday to Friday from 10:00 to 14:00). The packages will be delivered to your home using the services of the State Post and Telegraph Society. In the event of non-compliance by the Client with this obligation, TINTOREMUS will not have any responsibility for the delay or impossibility of delivery of the order to the address indicated by the Client.
The estimated delivery time will be 3 to 7 business days from the formalization of the order. For orders placed before 1:00 p.m., Monday to Friday, the order will be shipped that same day. For orders placed after 1:00 p.m., shipping will take place the next business day. Any order received during the weekend (Fridays after 1:00 p.m., Saturdays and Sundays) will be considered as placed on the next business day. TINTOREMUS will inform the Client of any delay that occurs in the shipment of an order.
TINTOREMUS assumes the risks related to the order until the moment of its delivery, except in the event that there is a delay in delivery due to a breach of obligations attributable to the Client.
Shipments to the Canary Islands, Ceuta and Melilla:
For orders placed with a delivery address in Spain, outside the Iberian Peninsula, the delivery and return times indicated in these General Conditions will be considered extended by 5 working days.
DELIVERY PROBLEMS
In the event that the indicated period corresponding to the shipping method selected by the Client has elapsed without having received their order, they must inform TINTOREMUS of this circumstance.
If it is impossible for us to deliver, the courier company will contact you again to agree on a new delivery date. In the event that at that time you wish to modify the address and/or delivery method initially selected, the expenses generated by such modifications will in any case be assumed by you.
We will return all those orders that, due to lack of response from the customer, cannot be delivered within a period of fifteen calendar days from the courier company making the first attempt.
Once the orders have arrived at our warehouses, we will refund the amount of the order, as well as the delivery costs. In the event that you have expressly selected a delivery method other than the least expensive ordinary delivery method, TINTOREMUS will not reimburse you for any additional costs derived from it. Likewise, the costs of returning the order (return costs to our warehouses) will be assumed by you.
When your order is delivered you must check that everything is in accordance with what was requested. If there is any discrepancy or problem with the order, you must contact TINTOREMUS at the contact email, leaving us your personal information and order number reflecting the discrepancy or problem and we will contact you shortly to resolve the incident.
TRANSFER OF RISK AND OWNERSHIP
The user acquires ownership of the TINTOREMUS products the moment they receive the shipping confirmation and the product leaves the warehouses. Responsibility for TINTOREMUS products will be transferred to the user at the time the order placed is delivered.
EXCHANGE AND RETURN POLICY. WITHDRAWAL
For any exchange, return or withdrawal request, it is an essential requirement that the product is in perfect condition, with its original packaging, original labels and that it has not been used (except for reasonable wear as a result of checking and trying on the product). , except for defect or defect. The purchase receipt or invoice must be presented. In case of withdrawal, the Customer is responsible for the decrease in value of the Products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the Products. For hygiene reasons, exchanges, returns or withdrawals of jewelry, perfumery and sealed products, such as underwear, bath items and masks, that do not retain the label or protective device are not permitted, except for defects or defect. Packaging products (bags and/or suit carriers) are not subject to exchanges or returns.
Right of withdrawal:
If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, to the 14 calendar days from the day on which You or a third party indicated by You, other than the carrier, acquired material possession of the last of those goods. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
To exercise the right of withdrawal, you must notify us by email to our email address atencionalcliente@tintoremus.com, or you can use our model form that is attached to these General Conditions.
Consequences:
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs to the initial shipping address (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive type of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you tell us otherwise, expressly detailing the payment method through which you want us to make the refund. You will not incur any costs as a result of the refund. Notwithstanding the foregoing, we may withhold the refund until we have received the goods, or until you have presented proof of their return, depending on which condition is met first.
You must return or deliver the products directly to us at any TINTOREMUS store in the same country or region in which you made the purchase, at any enabled delivery point, or request the return on our website through a courier/courier, without any delay. undue and, in any case, within a maximum period of 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.
Unless you return the goods to a TINTOREMUS store in Spain or to an authorized delivery point, you must assume the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Exceptions:
You will not have the right to withdraw from the contract whose purpose is the supply of any of the following products:
Personalized items.
Goods sealed for health or hygiene reasons that have been unsealed after delivery.
Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the the product/s while they are in your possession. Please return the item using or including all its original packaging, instructions and other documents that may accompany it.
Product returns:
You must contact us via our returns request so we can arrange collection from your home. If you no longer have the original packaging, you can return it in any packaging, as long as this ensures that the items are not lost, following the instructions that you will find in the “RETURNS” section on this website. If you have made a purchase as a guest, you can request the return of the products by post, using the link that will have been sent to you along with the Order Confirmation. After carrying out the appropriate verifications, you will receive an email with a label, which must accompany the package.
Please note that if you decide to return the items to us postage collect we will be authorized to charge you for any costs we may incur.
Please note that, having delivered the order, in the event of exercising the legal or contractual right of withdrawal, when you are the one who organizes its transportation, without said service having been offered by us, we will not be able to assume the risk on the return package when it refers to causes not attributable to TINTOREMUS.
After examining the item we will inform you if you are entitled to a refund of the amounts paid. Reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal period and all the items that make up the order in question are returned. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date on which you informed us of your intention to withdraw.
However, We may withhold the refund until We have received the goods, or until You have provided proof of return of the goods, whichever condition comes first. The refund will always be made in the same payment method that you used to pay for the purchase, except when a gift ticket is presented for the return.
If we receive an item outside the stipulated period, in poor condition, with incorrect content or that, in short, does not meet the characteristics to be able to withdraw from the contract, you will not be entitled to a refund of amounts. We will contact you and if after two (2) months from when we put the item at your disposal you have not picked it up or refuse to receive it, we will not be responsible for it and it will be considered abandoned. We will be authorized to pass on the corresponding costs if it is possible to manage the return of the package to your attention.
Likewise, remember that you will be responsible for the content of the return package when you use any of the return options offered by TINTOREMUS. In the event that there is an error in the content of the return package not attributable to TINTOREMUS, we will be authorized to pass on the corresponding costs if it is possible to manage the return of the package to your attention.
In any case, the rights and actions recognized by current legislation remain safe.
Changes:
Within thirty (30) calendar days following receipt of the product by the Client or by the third party designated by the Client, the Client may request to change the size and/or color of the product as long as the product requested is of the same price or lower. Changes are subject to stock availability. In the event that stock is not available, TINTOREMUS will contact the Client. Exchanges for another color or model are considered a new order, first the Customer must make the return and then make a new purchase.
Processing:
Applications will be processed in one of the following ways:
Through the Website:
If the Client is not registered, they must access the Website where they will be asked for the email with which they registered the purchase and the order number. If the Customer is registered, they must access their account, the returns section and register the requested information (garment to be exchanged, selection of the new size, collection address, etc.)
Through our Customer Service:
The Client may request the change by sending an email to atencionalcliente@tintoremus.com indicating the order number or by replying to the email in which TINTOREMUS sent the Client the purchase receipt. The request must reflect the size and/or color of the Product you want to change. The exchange will be made to the same address of purchase, unless the shipment has been previously made to a store or collection point. In that case the customer must provide a delivery address.
If the Client has several orders to change, they must make a request for each order number and, if in the same order the Client wants to request simultaneous returns and exchanges, the Client must make two different requests, one for the changes and another for the returns. In the event that the above provisions are not complied with, TINTOREMUS may not process the requested changes.
Once the products are received in our warehouses and after verifying that they meet the conditions for making an exchange, the Client will be notified by email if the change of the requested products is appropriate, and their service at the same address as that indicated in the initial order. .
Returns of defective products:
In cases where you consider that at the time of delivery the product does not comply with what is stipulated in the contract, you must contact us as soon as possible through our contact channels providing the product data, as well as the damage it suffers.
We will carefully examine the returned product and will inform you by email within a reasonable period of time whether a refund or replacement is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.
The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully refunded, including the delivery costs incurred to deliver the item to you and the costs that you would have incurred to return it to us. The return will be made in the same payment method that was used to pay for the purchase, except when a gift ticket is presented for the return. In the latter case, the refund will be made through a TINTOREMUS credit card or ticket issued by TINTOREMUS.
In any case, the rights recognized by current legislation remain safe.
INCIDENT MANAGEMENT AND LIABILITY OF TINTOREMUS
The Client may communicate at any time any incidents that have occurred in their purchasing experience on the Website or in the delivery of the products, through the contact information established in this Contract.
In the event of any claim, the Customer will send a precise description of the reason for the claim and a copy of their order or reference code that appears in the purchase confirmation email.
TINTOREMUS undertakes to respond to any communication of incidents within five (5) business days following the effective receipt of said communication, and to use all the means at its disposal to resolve any contingency in the shortest period of time possible.
In any case, TINTOREMUS will be responsible for any damage caused by its own fault or negligence, or that of its employees or representatives, in the development of this Contract.
In this sense, it should be noted that TINTOREMUS will not be responsible for any damage that the Client may suffer as a result of failures in Internet communications, while the operation of the network is not free of defects or failures that are beyond the control of TINTOREMUS. TINTOREMUS. Likewise, TINTOREMUS will not be responsible for the fact that the Website is not continuously and uninterruptedly available to Clients, as well as for technical failures or disconnections suffered during the transaction or the purchase process, or for any delays that may arise due to these causes. This disclaimer extends to TINTOREMUS personnel and their representatives.
In any case, the liability of TINTOREMUS derived from this Contract, except in cases of negligence or gross negligence, will be limited to the value of the specific product purchased from which the claim would have arisen.
EVENTS OUTSIDE OUR CONTROL
We will not be liable for any failure or delay in performance of any of our obligations under a Contract, the cause of which is due to events beyond our reasonable control ("Force Majeure Event").
Causes of Force Majeure will include any act, event, failure to perform, omission or accident that is beyond our reasonable control and will include in particular (without limitation) the following:
- Strikes, lockouts or other protest measures.
- Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparations for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
- Impossibility of using public or private telecommunications systems.
- Acts, decrees, legislation, regulations or restrictions of other governments.
It will be understood that our obligation to perform under any Contract will be suspended during the period in which the Force Majeure Event continues and we will have an extension in the period to comply with our obligation for the duration of such period. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution by which we can perform our obligations under the Contract despite the Force Majeure Event.
INTELLECTUAL AND INDUSTRIAL PROPERTY
All intellectual and industrial property rights of the Website, as well as its contents, belong to TINTOREMUS, so no user is authorized to use them, print them, or store them under any physical medium in any case other than the of its personal and private use, therefore, modification, decompilation or commercial use of any part of it is prohibited.
The use of the contents of the Website is only authorized for information and service purposes, provided that the source is cited or referenced, with the user being solely responsible for any misuse of the same.
Access to the Website does not grant you any right of ownership or transfer of intellectual or industrial property rights or its contents. It is expressly prohibited to copy, modify, distribute, transmit, reproduce, publish, assign or sell the aforementioned elements or create new products or services derived from the information obtained without express written authorization from TINTOREMUS. Likewise, alteration of the content or structure of the Website is strictly prohibited.
TINTOREMUS reserves the right to take appropriate legal action against users who violate or infringe intellectual and/or industrial property rights.
In the event that the user detects any activity that may violate any Intellectual or Industrial Property right or any type of right, we request that you notify us through our contact form.
DATA PROTECTION
Pursuant to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these personal data (“RGPD”), as well as the national development regulations, below, TINTOREMUS informs the Client that by accepting these General Conditions, they authorize the processing of their personal data in accordance with the following:
Responsible:
- Tintoremus S.L ("Tintoremus" or "the Company")
- San Restituto 31, Madrid 28039
- CIF- 72.532.526
Purposes:
- Processing of registration as a client.
- Management of purchases made on the TINTOREMUS Website.
- Manage queries made through our form included on the Website.
- Sending commercial communications based on the products purchased and customer interests.
- Sending our Newsletter.
- Prevention of abuse and fraud (fraudulent activities, denial of service attacks, among others).
- Management of our customer service.
Legality:
- The processing is necessary for the contractual or pre-contractual relationship of the requested service.
- The consent granted.
- The satisfaction of the legitimate interests pursued by TINTOREMUS in relation to publicizing its new services or sending news of interest to our clients.
Communications:
The personal data provided will be communicated whenever necessary for the execution of the purposes described to our suppliers and collaborators when necessary for the contracted service (among others, transport companies, financial entities and fraud detection/prevention, hosting or shipping). of commercial communications).
Likewise, they may be communicated to Public Administrations in compliance with the legal obligations applicable to TINTOREMUS.
Conservation:
The data will be kept for the time necessary to achieve the purposes for which it was collected, as long as you do not revoke the consents granted. Subsequently, if necessary, the information will be kept blocked for the legally established deadlines.
Exercise of rights
In writing to the address: San Restituo 31; or email to data@tintoremus.com.
LIABILITY AND RELEASE OF LIABILITY
Nothing in these conditions of purchase excludes or limits our liability for (1) death or personal injury caused by our negligence, (2) fraudulent misrepresentation, (3) any other liability that cannot be limited or excluded by applicable law.
Subject to the preceding paragraph and to the extent permitted by law, we will not be liable for any financial losses (including loss of revenue, data, profits, contracts, business or anticipated savings) or loss of goodwill or reputation or losses for special or indirect damages suffered or incurred by you arising out of or in connection with these Conditions.
The provisions of this section do not affect your legal rights as a consumer or your right to withdraw from the contract.
WAIVER
The lack of a requirement on our part for strict compliance on your part with any of the obligations assumed by you under these General Conditions or the lack of exercise by TINTOREMUS of the rights or actions that may correspond under the Conditions General, it will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.
No waiver on our part of a specific right or action will imply a waiver of other rights or actions derived from the General Conditions. No waiver by us of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly stated that it is a waiver and is formalized and communicated to you in writing in accordance with the provisions in the Notifications section above.
PARTIAL NULLITY OF THE CONTRACT
The total or partial nullity, current or subsequent, of any of the clauses of these Conditions will not entail the nullity of the rest of the clauses, which will remain fully valid if they do not suffer from said defect. In such cases, the void clause will be replaced by an equivalent one.
CONTRACT ASSIGNMENTS
The Client may not transfer the position acquired through the acceptance of these Conditions to third parties, nor the rights and obligations consequent on the acquisition of products through this Website without the express written consent of TINTOREMUS.
COMPLETE AGREEMENT
These General Conditions and any document expressly referred to therein constitute the entire agreement between you and TINTOREMUS in relation to their subject matter and replace any other pact, agreement or previous promise agreed upon between you and TINTOREMUS verbally. or in writing.
You and TINTOREMUS acknowledge that you have consented to the execution of this Contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by both of you before the same, except for that which is expressly stated. mentioned in these General Conditions.
Client and TINTOREMUS will exclusively have action for breach of contract in accordance with the provisions of these General Conditions.
RESOLUTION OF THE GENERAL PURCHASE CONDITIONS
These General Conditions may be terminated, in addition to the causes expressly established by the applicable legal system, expressly for the following:
Mutual agreement of the parties.
Lack of the agreed payment, taxes included, or shipping costs, if payment corresponds to the Client.
Causes of Force Majeure do not cease within a period of more than 2 business days.
Failure by the Client to comply with the established General Conditions or the Legal Notice of the Website.
APPLICABLE LEGISLATION AND JURISDICTION
The use of the Website and the contracts for the purchase of products through said Website will be governed by Spanish law.
Any controversy that arises or is related to the use of the Website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such.